• Home
  • Romantic Escapes
  • Milestones & Memories
  • Equipment & Party Rental
  • Dome Experience
  • Custom Song Form
  • Join the Team
  • FAQ
  • Wholesale/Retail Sales
  • Ballon Arches
  • More
    • Home
    • Romantic Escapes
    • Milestones & Memories
    • Equipment & Party Rental
    • Dome Experience
    • Custom Song Form
    • Join the Team
    • FAQ
    • Wholesale/Retail Sales
    • Ballon Arches
  • Home
  • Romantic Escapes
  • Milestones & Memories
  • Equipment & Party Rental
  • Dome Experience
  • Custom Song Form
  • Join the Team
  • FAQ
  • Wholesale/Retail Sales
  • Ballon Arches

Frequently Asked Questions

Please reach us at heartandsoulevent25@gmail.com if you cannot find an answer to your question.

We specialize in a variety of events, including:

  • Weddings
  • Birthday parties
  • Baby showers & gender reveals
  • Corporate events
  • Themed parties
  • Private dinners
  • Charity & nonprofit events
  • Holiday celebrations
  • Grand openings


Our day-of coordination services include vendor coordination, timeline creation and management, and on-site management to ensure everything runs smoothly on the day of your event. We will handle any issues that arise so you can enjoy your special day stress-free.


Yes, we work with a variety of entertainment vendors, including DJs, live bands, and performers. We can help you select the perfect entertainment for your event and coordinate all logistics.


Add an answer to this item.Absolutely! We offer fully customized experiences tailored to your vision, theme, and budget.


We recommend booking at least 3-6 months in advance for major events and 4-6 weeks for smaller gatherings.


Yes, we offer event decorating services, including table settings, centerpieces, balloon arrangements, themed setups, and more.


Yes! We can assist in finding the perfect venue based on your event type, size, and budget.


Yes, we coordinate with caterers, DJs, photographers, florists, and more to ensure a seamless event.


Yes, we provide day-of coordination to handle all logistics and make sure everything runs smoothly.


We offer:

  • Tables & chairs
  • Linens & tableware
  • Backdrops & arches
  • Balloon decor
  • Tents & canopies
  • Audio & lighting equipment


  • Browse our rental form online 
  • Select the items you need.
  • Book your rental with a deposit.
  • Pick up your items or schedule delivery & setup.
  • Return the items on the agreed date (or schedule pickup).


Yes! We provide delivery, setup, and breakdown services for an additional fee.


Yes, a refundable security deposit may be required, depending on the items rented.


Clients are responsible for damaged or missing items. Fees may apply based on the replacement cost.


Our Dome Experience is a luxury, enclosed, transparent dome that creates a unique setting for events like:

  • Romantic dinners
  • Luxury picnics
  • Private parties
  • Movie nights
  • Glamping experiences


Depending on the setup, the dome can comfortably fit 2-8 guests.


Yes! It can be placed in a backyard, rooftop, park, or private venue (with permission).


Yes, we provide portable heaters or fans to ensure comfort in different weather conditions.


The standard rental is 4-6 hours, but longer rental times are available upon request.


We create personalized songs for special occasions such as:

  • Weddings & proposals
  • Birthdays
  • Anniversaries
  • Corporate branding
  • Tribute/memorial songs


We accept credit/debit cards, PayPal, CashApp, Zelle, and cash payments.


Yes, a non-refundable deposit is required to secure your booking.


  • 30+ days before the event: Full refund (minus deposit).
  • 15-29 days before: 50% refund.
  • Less than 15 days: No refund.


Yes, we are available for out-of-state events (travel fees apply).


Yes! We provide virtual consultations and planning assistance.


Copyright © 2025 Heart & Soul Event Planning - All Rights Reserved.

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